Privacy Policy

Dalya’s Grow & Glow
Last updated: August 2026

At Dalya’s Grow & Glow, we respect your privacy and understand that the information you share with us can be deeply personal and sensitive.

This Privacy Policy explains how we collect, use, store, protect and disclose your personal and health information when you engage with our counselling, couples counselling, nutrition coaching and wellbeing services, including when you complete an online registration or enquiry form through our website.

We aim to handle your information with care, respect and confidentiality and in accordance with applicable Australian privacy laws.

1. Who we are

Glow & Grow Wellness Group Pty Ltd Trading as Dalya’s Grow & Glow.

For privacy-related enquiries, you can contact:

Email: dalya@dalyasgrowglow@gmail.com
Phone: +61 451 897 525

2. What information we collect

Depending on the services you request, we may collect personal information including:

Your name and preferred name
Date of birth or age
Contact details, including phone number and email address
Address and general location information
Emergency contact details
Information about your relationship or family circumstances
Information you provide about your wellbeing, lifestyle and personal circumstances
Counselling and session information
Mental and emotional wellbeing information
Health and medical information that is relevant to providing our services
Nutrition, dietary and lifestyle information
Information about medications or supplements where relevant to the service you are seeking
Information provided by you about previous or current support services
Appointment and payment information
Information contained in correspondence, emails, messages, forms, notes and other communications with us
Any other information you voluntarily provide to us.

Some of this information may constitute sensitive information or health information and will be handled with additional care.

3. Information collected through our online registration form

When you complete an online registration, enquiry, booking or intake form, the information you provide may be collected electronically.

This may include your contact details, reasons for seeking support, relevant health or wellbeing information, emergency contact information and other information necessary to provide appropriate services.

Please only provide information that is relevant and necessary for your care.

By submitting an online form, you acknowledge that the information provided will be collected and used for the purposes described in this Privacy Policy.

Where sensitive or health information is collected, we will seek your consent where required and handle that information in accordance with applicable privacy laws.

4. Why we collect your information

We collect personal information so that we can:

Respond to your enquiry
Arrange and manage appointments
Provide counselling and wellbeing services
Provide nutrition coaching and support
Provide couples counselling
Understand your needs and circumstances
Develop appropriate counselling or wellbeing goals
Maintain appropriate client records
Communicate with you regarding appointments and services
Process payments and manage accounts
Communicate with you about changes to appointments or services
Meet our professional, legal and regulatory obligations
Maintain appropriate records and documentation
Manage safety and risk where necessary
Respond to complaints or concerns
Improve the quality and administration of our services.

We will generally only collect information that is reasonably necessary for the services we provide.

5. Consent to collect health information

Health information is sensitive information. Generally, health service providers need consent to collect health information, subject to circumstances permitted by law.

By providing information to us and engaging our services, you consent to the collection and use of information that is reasonably necessary to provide the service you have requested, subject to applicable privacy laws.

Where specific consent is required for a particular collection, use or disclosure, we will seek that consent separately.

You may withdraw consent in circumstances where the law allows you to do so. Withdrawal of consent may affect our ability to provide certain services to you.

6. How we collect information

We may collect information:

Directly from you during counselling or wellbeing sessions
Through our website
Through online registration, enquiry and intake forms
Through email, telephone, SMS or other communication methods
Through appointment and booking systems
Through payment systems
From documents you voluntarily provide
From another person where you have authorised us to obtain the information
From another health or support professional where you have provided appropriate consent or where disclosure is otherwise permitted or required by law.

Where reasonably practicable, we will collect health information directly from you.

7. How we use your information

Your personal and health information will generally be used for the primary purpose for which it was collected, including providing and managing your counselling, nutrition and wellbeing services.

We may also use information where reasonably necessary for related purposes that you would reasonably expect, or where permitted or required by law.

We will not use your counselling or health information for advertising or direct marketing purposes without appropriate consent.

Health information is subject to specific privacy protections, including restrictions on its use and disclosure.

8. When information may be disclosed

We respect the confidentiality of the information you provide.

We will generally only disclose your personal or health information where:

You have provided consent
Disclosure is necessary to provide the service you have requested
Disclosure is reasonably expected as part of providing your service
You have authorised us to communicate with another professional or support person
Disclosure is required or authorised by law
Disclosure is necessary to address a serious threat to your life, health or safety, or the life, health or safety of another person
Disclosure is otherwise permitted under applicable privacy legislation.

For example, with your consent, we may communicate relevant information to your GP, psychologist, psychiatrist, allied health professional, support coordinator or another person involved in your care.

We will generally limit any disclosure to information that is reasonably necessary for the purpose.

9. Confidentiality and its limits

We understand that counselling requires trust and that you need to feel safe sharing personal information.

Information discussed during counselling will generally remain confidential.

However, confidentiality is not absolute. There may be circumstances where information needs to be disclosed without your consent, including where disclosure is required or authorised by law or where necessary to respond to a serious threat to a person's life, health or safety.

For children and young people, additional legal and professional obligations may apply.

The limits of confidentiality will be discussed with you as appropriate at the commencement of counselling.

10. Client records and counselling notes

We may create and maintain records relating to your appointments, counselling sessions, wellbeing goals, relevant background information, progress and other information necessary to provide our services.

These records may be maintained electronically and/or in physical form.

Counselling records will only be accessed by authorised persons who require access for legitimate business, professional or legal purposes.

11. How we protect your information

We take reasonable steps to protect your personal and health information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure.

Depending on the nature of the information, security measures may include password protection, restricted access, secure electronic systems, device security, secure storage and other reasonable safeguards.

The OAIC recommends that health practices have processes for protecting information and responding to privacy breaches.

12. Online forms and electronic communication

Information submitted through online forms may be processed and stored using third-party technology providers.

Electronic communication, including email and SMS, may carry some privacy and security risks.

We take reasonable steps to use appropriate systems and safeguards; however, no electronic transmission or storage system can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through ordinary email or unsecured messaging unless specifically requested or agreed.

13. Third-party service providers

We may use third-party providers to assist with the operation of our business, such as:

Website hosting providers
Online form providers
Appointment and booking systems
Electronic record or practice management systems
Payment providers
Email and communication providers
Cloud storage providers
IT and technical support providers.

Where these providers handle personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security arrangements are in place.

14. Overseas disclosure and storage

Some technology and service providers used by our business may store or process information outside Australia.

Where applicable, we will take reasonable steps to determine whether personal information is likely to be disclosed to overseas recipients and, where required, identify relevant countries in our privacy practices.

Because third-party technology providers may change over time, please contact us if you would like further information about the providers currently used by Dalya’s Grow & Glow.

15. Use of information for marketing

We will not use sensitive counselling or health information to market services to you without appropriate consent.

If you provide consent to receive general communications, newsletters, wellbeing information or promotional material, you can withdraw that consent at any time.

You can request to stop receiving direct marketing communications by contacting us or using the unsubscribe option where provided.

16. Accessing your information

You generally have rights to request access to personal and health information we hold about you, subject to applicable legal exceptions.

You may request access by contacting us using the details provided in this Privacy Policy.

We may need to verify your identity before providing access.

Depending on the nature and extent of the request, reasonable administrative costs may apply where permitted by law.

NSW privacy law provides individuals with rights relating to access to their health information.

17. Correcting your information

We take reasonable steps to ensure that the information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

We will consider your request and take reasonable steps to correct information where appropriate.

18. Complaints about privacy

If you believe your personal or health information has been handled incorrectly, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide as much information as possible about your concern so we can properly investigate it.

We aim to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC) where the Privacy Act applies.

19. Data breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and respond to it.

Where a breach is subject to the Notifiable Data Breaches scheme, we will comply with applicable notification requirements.

20. How long we keep information

We retain personal and health information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, meeting legal and professional obligations, resolving disputes and complying with applicable laws.

Different types of records may be retained for different periods.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

21. Children and young people

Where our services are provided to children or young people, additional considerations may apply regarding consent, parental or guardian involvement, confidentiality and disclosure.

We will handle information relating to children and young people in accordance with applicable privacy, legal and professional obligations.

The limits of confidentiality will be explained in an age-appropriate manner where appropriate.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The most recent version will be published on our website with the relevant update date.

23. Contact us

If you have questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact:

Dalya’s Grow & Glow
Email: dalyasgrowglow@gmail.com
Phone: [insert phone number]
Address: [insert business address]

We are committed to treating your information with the same care, respect and confidentiality that we bring to your wellbeing.

Online Registration Privacy Acknowledgement

Before submitting your online registration or intake form, you may be asked to confirm:

☐ I have read and understood the Dalya’s Grow & Glow Privacy Policy and consent to the collection, use and storage of my personal and health information for the purposes of providing and managing the services I have requested, subject to the Privacy Policy and applicable law.

☐ I understand that counselling and health information is sensitive and that there are circumstances where confidentiality may be limited, including where disclosure is required or authorised by law or where necessary to address a serious threat to life, health or safety.

☐ I understand that information submitted through online forms may be processed or stored using third-party technology providers and that some providers may operate or store information outside Australia.

☐ I understand that I can contact Dalya’s Grow & Glow to request access to or correction of my personal information or to raise a privacy concern.